Co-operative Trust Company of Canada pays more than lip service to the importance of frontline workers. The company, which had revenue of $114.2-million in 2002 and manages assets worth $10-billion, puts a lot of resources into researching and understanding management best practices.

It is an approach that has paid off, resulting in such best practices as an employee-led survey and the decision to include all employees in the company's strategic planning. http://www.co-operativetrust.ca/news.html